Shipping Policy

UK Only

Shipping & Returns Policy

Please find below important information about delivery, orders, addresses and returns.

🚚 Shipping

£12.99 per item

A £12.99 shipping fee applies to each individual item delivered within the United Kingdom.

Please note: If your order contains multiple items, the shipping fee is charged for each item separately.

🕒 Order Processing & Delivery

Processing Time
Orders are processed within 48 hours (Monday–Friday).
Delivery Time
Estimated delivery is 3–4 business days after dispatch.

Weekends and public holidays are not included in processing or delivery times.

🏠 Address Changes

  • Before shipment: To update your address, please contact us at hello@jerenss.co.uk .
  • After shipment: Once shipped, the delivery address cannot be changed.

⚠️ Invalid Addresses

Customer responsibility: We are not liable for orders returned due to incorrect or incomplete addresses.

Refunds: No refunds are issued for orders returned because of an incorrect or incomplete address.

Verification: If an address appears invalid, we may contact you to confirm the details. Unconfirmed orders may be cancelled and refunded.

📦 Tracking Delays

If your tracking link is not updating, please contact us at hello@jerenss.co.uk for assistance.

📬 Return to Sender

  • Reshipment: If an order is returned to us, we may offer reshipment subject to applicable reshipment fees.
  • Refund: We can issue a refund for the item cost.
  • No response: If we do not receive a reply to our reshipment email, we will issue a refund for the item cost only. Original shipping charges are non-refundable.

↩️ Returns 14 Days

  • Return window: Returns are accepted within 14 days of purchase.
  • Condition: Items must be unopened and unused.
  • Return costs: Customers are responsible for return shipping costs.