Shipping Policy

Shipping & Returns Policy

Shipping & Returns Policy

UK only

🚚 Free & Standard Shipping

  • Products over £50: Free shipping within the United Kingdom.
  • Products below £50: A £7.99 shipping fee applies per item.
Note: Free shipping applies only to individual products priced over £50 — not to the total order value.

🕒 Order Processing & Delivery

  • Processing time: Orders are processed within 48 hours (Mon–Fri).
  • Delivery time: Estimated 3–4 business days after dispatch.

Weekends and public holidays are not included in processing or delivery timelines.

🏠 Address Changes

  • Before shipment: To update your address, contact us at hello@jerenss.co.uk.
  • After shipment: Once shipped, addresses cannot be changed. For help with incorrect addresses, see our FAQ.

⚠️ Invalid Addresses

  • Customer responsibility: We are not liable for orders returned due to incorrect or incomplete addresses. No refunds are issued in such cases.
  • Verification: If an address appears invalid, we may contact you for confirmation. Unconfirmed orders may be cancelled and refunded.

📦 Tracking Delays

If your tracking link is not updating, please email hello@jerenss.co.uk for assistance.

↩️ Return to Sender

  • Reshipment or refund: If an order returns to us, we’ll offer reshipment (subject to reshipment fees) or a refund of the item cost.
  • Communication: If we do not receive a reply to our reshipment email, we will issue a refund for the item cost only (original shipping charges are non-refundable).

💬 Returns Policy 14 Days

  • Window: Returns accepted within 14 days of purchase.
  • Condition: Items must be unopened and unused.
  • Costs: Customers are responsible for return shipping.

Questions? Check our FAQ or contact hello@jerenss.co.uk.

  • Free Shipping
    Orders Over 65£

  • 100 % Secure
    Shopping

  • Fast
    Delivery