Shipping Policy

 

Free and Standard Shipping

  • Orders Over £40: Free shipping within the United Kingdom.
  • Orders Below £40: A shipping fee of £5.99.

Order Processing and Delivery Times

  • Handling Time: Orders are processed within 48 hours.
  • Delivery Timeline: Orders are delivered within 3-4 business days.

Address Changes

  • Pre-Shipment: For changes to your shipping address before dispatch, contact us at hello@jerenss.co.uk.
  • Post-Shipment: Once shipped, we cannot alter the shipping address. For guidance on incorrect addresses, refer to our FAQ.

Invalid Addresses

  • Responsibility: We are not liable for orders returned due to incorrect or invalid addresses provided by the customer. No refunds are issued for such cases.
  • Address Verification: If an address seems invalid, we may contact you for confirmation. Orders with unconfirmed addresses may be cancelled and refunded.

Tracking Delays

  • Assistance: If your tracking link is not updated, please contact us at hello@jerenss.co.uk for support.

Return to Sender

  • Reshipment or Refund: If an order is returned to us, we'll contact you for either reshipment or a refund of the item cost. Reshipment requires payment of reshipment fees.
  • Email Communication: Please respond to our emails regarding reshipment or refunds. Unresponsive cases will result in a refund of the item cost, excluding original shipping charges.

Returns Policy

  • 14-Day Return Window: Returns are accepted within 14 days of purchase, provided the product is unopened.
  • Return Shipping Cost: Customers bear the return shipping expenses.

  • Free Shipping
    Orders Over 65£

  • 100 % Secure
    Shopping

  • Fast
    Delivery