Customer Reviews

Based on 3 reviews
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33%
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j
jannine yadid

I’m still waiting for my order

We are truly sorry to hear about the difficulty with your delivery, and also very saddened to see that this has led to a 1-star review. Please know that your order was handed over to the courier on time, and we always do our very best to ensure everything runs smoothly.

Orders are normally delivered within 2–4 business days. Today is the 2nd business day, and the courier has noted that they could not find you at your address during their attempt. To make sure your parcel reaches you as soon as possible, we kindly ask you to contact DPD directly through their help page:
https://www.dpd.co.uk/content/how-can-we-help/contact.jsp

We truly value your trust and the happiness of the children, and we hope that once your parcel is delivered, you might consider updating your review. Your satisfaction means a lot to us.

Thank you for your understanding.

E
E.N.
Play house

This playhouse is amazing ! My twins absolutely love it! There is plenty of room for them both. It was easy to put together and very sturdy. The fabric around the house is attached by Velcro which will stop it from being ripped as it falls down if you pull on it. Would recommend to anyone looking for a playhouse

Thank you for taking the time to share your positive experience with our Play House Tent. We are delighted to hear that your twins love it and that it was easy to assemble. We designed the tent with both fun and durability in mind, so we are glad to hear that the fabric attachment is working well for you. Your recommendation means a lot to us and we hope your twins continue to enjoy their indoor hideaway.

N
Nichola Fleetwood
Fab play house

The play house is brilliant. We had a plastic one before with cover. My child lent backwards and snapped it and was very upset. So I decided to look for a new one for her birthday. I wanted something stronger that would last. This playhouse fit the purpose well. It’s build well and I feel should last better with kids getting excited in it. The sides are held up with Velcro. This is very good even though it can be pulled down easily. It means it does not rip when pulled on as it just pulls away easily so I was very happy with and so easy to put back on. So I feel it’s a very good design of playhouse. The only negative compared to the plastic sticks one is that you cannot put down and away if you decide not to have up for a while as needs to be taken apart. But this isn’t a problem as we will just it up. It can be taken down if wanted. Just a little more effort.

Very prompt delivery and good communication by the company. I accidentally paid the delivery and without me saying anything they messaged me and refunded this. So I was rather impressed. I would recommend for sure.

Thank you for taking the time to leave a review for our Play House Tent. We are thrilled to hear that it has been a hit with your child and that it is built to last. We understand the struggle of finding a durable play house, and we are glad that our product fit the purpose well. We appreciate your feedback about the Velcro sides and we will definitely take that into consideration for future designs. We apologize for the inconvenience of not being able to easily put it away, but we are happy to hear that it will be staying up for your child to enjoy. We are also glad to hear that you had a positive experience with our customer service team. Thank you for recommending our product. Happy playing!

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